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Ram &
Reason: 2005 Computer Equipment Recalls
By Rob Rice January 2006
As
in previous years, notebook batteries were the most recalled items in 2005.
Apple, Hewlett-Packard and Dell had battery recalls; Apple had a recall of
batteries last year as well. The numbers of recalls were the same as last
year. To find out more regarding these and previous recalls and to view
pictures of the items, please visit The U.S. Consumer Product Safety
Commission’s web site at http://www.cpsc.gov.
CPSC, Philips PC Peripherals Announce Recall of Hewlett-Packard Company
L2035 Flat Panel Monitors:
The following product safety recall was conducted voluntarily by the
firm in cooperation with the CPSC. Consumers should stop using the
product immediately unless otherwise instructed.
Name of Product: Hewlett-Packard (HP) L2035 Flat Panel Monitor
Units: About 15,000
Manufacturer: Philips PC Peripherals, of Colorado Springs, Colo.
Hazard: A ground clip inside the back plastic panel of these monitors
can be incorrectly installed, posing a risk of electrical shock to
consumers.
Incidents/Injuries: Philips has received one report of a consumer
receiving an electrical shock from one of these monitors. The consumer
was not injured.
Description: The recall involves only the HP L2035 Flat Panel Monitor
with serial numbers ranging from CNP352Y001 to CNP423Y1HS. The model
number is displayed at the bottom, center of the monitor’s bezel, just
above the control buttons. The recalled monitors were produced from
December 2003 through June 2, 2004.
Sold by: HP’s Web site for business use and directly to
business/corporate accounts. HP and its distributors also resold the
monitors to HP’s Channel Partners. The recalled monitors were sold by
HP from February, 2003 through October, 2004 at retail for about $900.
Manufactured In: China
Remedy: Consumers should unplug the monitor and either use a different
computer to go to the recall Web site or contact the HP L2035 Recall
Helpdesk for instructions on how to determine if their monitor is
affected by this recall program. If affected, consumers will receive
instructions for getting their monitor tested and repaired or replaced
at no cost.
Consumer Contact: For more information, contact the recall Web site at
www.l2035recall.com or the HP L2035 Recall Helpdesk at (800) 254-2280
between 8 a.m and 9 p.m. ET Monday to Friday and between 10 a.m. and 5
p.m. ET Saturday. Consumers also can write to Philips’ at North
America Quality and Customer Care Manager, Philips PC Peripherals,
Holly Sugar Boulevard, 2 North Cascade Ave, Suite 200, Colorado
Springs, CO 80903.
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CPSC, Apple Announce Recall of iBook and PowerBook Computer Batteries
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission
announces the following recall in voluntary cooperation with the firm
below. Consumers should stop using recalled products immediately
unless otherwise instructed.
Name of Product: Rechargeable batteries for iBook G4 and PowerBook G4
computers.
Units: About 128,000 units (in the United States)
Computer Manufacturer: Apple Computer Inc., of Cupertino, Calif.
Battery Manufacturer: LG Chem Ltd., of South Korea
Hazard: An internal short can cause the battery cells to overheat,
posing a fire hazard to consumers.
Incidents/Injuries: Apple has received six reports worldwide of
batteries overheating, including two reports in the United States.
Description: The recalled lithium ion batteries are used with the
following computers: 12-inch iBook G4, 12-inch PowerBook G4 and
15-inch PowerBook G4. The recalled batteries include those with model
numbers A1061, A1078 and A1079 and serial numbers that begin with
HQ441 through HQ507 or 3X446 through 3X510. Consumers should remove
the battery from the computer to view the model and serial numbers
labeled on the bottom of the unit. No other PowerBook or iBook
batteries are involved in this recall.
|
Computer model name |
Battery model number |
Battery serial number range |
|
12-inch iBook G4 |
A1061 |
HQ441 – HQ507 |
|
12-inch PowerBook G4 |
A1079 |
3X446 – 3X510 |
|
15-inch PowerBook G4 |
A1078 |
3X446 – 3X509 |
Sold At: National and regional resellers, catalogers, and Apple’s
online and retail stores sold the computers with the batteries from
October 2004 through May 2005 for $900 to $2300. The batteries also
were sold separately for about $130.
Assembled in: Taiwan and China
Remedy: Consumers should stop using the recalled batteries immediately
and contact Apple to arrange for a replacement battery, free of
charge. After removing the recalled battery from their iBook or
PowerBook, consumers should plug in the AC adapter to power the
computer until a replacement battery arrives.
Consumer Contact: Contact Apple at (800) 275-2273 between 8 a.m. and 8
p.m. CT Monday through Sunday or log on to Apple’s web site at
www.apple.com/support/batteryexchange to check your
battery’s serial number and apply for a replacement battery.
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CPSC, Cables To Go Announce Recall of Power Adapters Sold with Go!Data
Drive Enclosures
The following product safety recall was conducted voluntarily by the
firm in cooperation with the CPSC. Customers should stop using the
product immediately unless otherwise instructed.
Name of Product: AC power adapters sold with Go!Data 3.5-inch Hard
Drive Enclosures
Units: About 3,100
Retailer: Cables To Go, of Dayton, Ohio
Hazard: A component inside the adapters can overheat, posing a risk of
fire or electrical shock.
Incidents/Injuries: Cables To Go has received five reports of adapters
overheating, including one report of the carpet beneath the adapter
being damaged. No injuries have been reported.
Description: The recall involves AC power adapters sold with Go!Data
3.5-inch IDE external hard drive enclosures. The AC adapters were sold
only with the drive enclosures. "PRiver" or “MoreTec” is written on
the enclosures.
Sold at: The Cables to Go Web site, other Web retailers and computer
and electronics stores nationwide from May 24, 2004 through February
21, 2005 for about $55.
Manufactured in: Taiwan
Remedy: Consumers should unplug the AC adapter from the electrical
outlet and stop using the product immediately. Contact Cables To Go
for information on receiving a free replacement unit.
Consumer Contact: For more information, call Cables To Go toll-free at
(888) 297-7855 between 8:30 a.m. and 6:00 p.m. ET, Monday through
Friday, or visit their Web site at
www.cablestogo.com/recall.
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CPSC, Hitachi Cable Manchester Inc. Announce Recall of 25- and 50-Pair
Plenum Network Cables
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in
cooperation with the firm named below, today announced a voluntary
recall of the following product.
Name of Product: These network communication cables are used to
connect computer and electronic equipment, typically in data centers.
These are 25- and 50-pair, category 5 and 5e, CMP cables.
Units Sold: About 1.7 million feet.
Manufacturer: Hitachi Cable Manchester (HCM), Inc. of Manchester, N.H.
Hazard: The recalled cables do not meet the fire resistance standards
for cable used in plenum applications. Plenum is the space typically
used for air circulation in heating and air conditioning systems. If
the cables were exposed to a fire source, smoke or fire could spread
more quickly than permitted by the standard for this type of cable.
This recall is only for certain CMP cables used in plenum (air duct)
applications. CMP cables used in riser (non-plenum) applications are
not included in this recall.
Incidents/Injuries: None reported.
Description: The recalled cables typically were installed in data
centers and other commercial applications. The part numbers for the
recalled cables are 39419-50 (25-pair, category 5e); 30171-100
(50-pair, category 5e); and 30105-50 (25-pair, category 5). Only HCM
brand cables with the following lot numbers are affected by this
recall: AE589 and A4309 through A5551. The part number and lot number
are printed on the jacket of the cables.
Sold At: Authorized electrical or data communication distributors from
about June 2003 through December 2004.
Manufactured in: Manchester, N.H.
Remedy: Cables installed in a plenum application will be removed and
replaced. Users should contact HCM to coordinate this work among HCM,
the property owner and an installer. Because these products were
constructed in compliance with HCM’s new listing with UL for CMR
(riser) cables, they may remain in place if they have already been
installed in riser applications. HCM is directly notifying known
purchasers about this recall. The 25-pair version of the recalled
cable also was manufactured by HCM under a private label arrangement
for Superior Essex Inc. Superior Essex has already contacted all
affected customers who purchased this cable.
Contact: Contact HCM toll-free at (800) 772-0116, Ext. 229, between 8
a.m. and 5 p.m. ET Monday through Friday.
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CPSC, Hewlett-Packard Company Announce Recall of Notebook Computer
Batteries
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in
cooperation with the firm named below, today announced a voluntary
recall of the following consumer product. Consumers should stop using
recalled products immediately unless otherwise instructed.
Name of Product: HP and Compaq Notebook Computer Battery Packs
Units: About 135,000 battery packs worldwide, including about 85,000
in the U.S.
Importer: Hewlett-Packard Company, of Palo Alto, Calif.
Hazard: An internal short can cause the battery cells to overheat and
melt or char the plastic case, posing a burn and fire hazard.
Incidents/Injuries: HP has received 16 reports of batteries
overheating, including four in the U.S. No injuries have been
reported. Four cases of minor property damage were reported, including
one in the U.S.
Description: The recalled lithium ion rechargeable battery packs are
used with various HP and Compaq notebook computers (see list below).
The recalled battery packs are a subset of those manufactured March
2004 through September 2004, and will have a bar code label starting
with GC, IA, L0 or L1.
Hewlett-Packard and Compaq Notebook Models that may contain a recalled
battery pack
|
HP Pavilion |
HP Compaq |
Compaq Presario |
Compaq Evo |
dx4000
dx5000
zd8100
ze4100
ze4100/xt1xx
4200
ze4200
ze4300
ze4400
ze4500
ze4600
ze4700
ze4800
ze5155
ze5200
ze5300
ze5400
ze5500
ze5600
zv5000
zv5200
zx5000
zx5200 |
nc6000
nc8000
nw8000
nx5000
nx9005
nx9008
nx9010
nx9100
nx9105
9000
9005 |
1100
2100
2500
R3000
R3200
V1000
X4000
X5000
X6100 |
n1010v
n1050v |
|
Sold at: National and regional computer and electronics stores, online
stores, hp.com and hpshopping.com from March 2004 through May 2005 for
between $1,000 and $3,000. The battery packs also were sold separately
for between $100 and $130.
Manufactured in: Battery packs manufactured in China and Taiwan.
Remedy: Consumers should stop using the recalled batteries immediately
and contact HP to arrange for a free replacement battery by visiting
the Battery Replacement program Web site or by calling HP. After
removing the recalled battery for their notebook computer, consumers
should plug in the AC adapter to power the notebook until a
replacement battery arrives.
Consumer Contact: For additional information, visit the HP Battery
Replacement program Web site at
www.hp.com/support/BatteryReplacement or contact HP at (888)
404-7398 between 7 a.m. and 7 p.m. CT Monday through Friday.
Media Contact: Mike Hockey at (281) 927-9379
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CPSC, Dell Announce Recall of Notebook Computer Batteries
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in
cooperation with the firm named below, today announced a voluntary
recall of the following consumer product. Consumers should stop using
recalled products immediately unless otherwise instructed.
Name of Product: Dell Notebook Computer Batteries
Units: About 22,000 in the U.S.
Manufacturer/Distributor: Dell Inc., of Round Rock, Texas
Hazard: These batteries can overheat, which could pose a fire risk.
Incidents/Injuries: Dell has received three reports of batteries
overheating. The incidents involved damage to a tabletop, a desktop,
and minor damage to personal effects. No injuries have been reported.
Description: The recalled batteries were sold with the following Dell
notebook computers: Latitude™ D410, D505, D510, D600, D610, D800,
D810; Inspiron™ 510M, 600M, 6000, 8600, 9200, 9300, XPS Gen 2; and
Dell Precision™ M20 and M70 mobile workstations. The batteries were
also sold separately, including as secondary batteries and in response
to service calls. The batteries insert into the battery bay located on
the underside of the notebook. “Dell” and “Made in Japan” or “Made in
China” are stamped on the batteries. The identification number for
each battery appears on a white sticker. Customers should have this
number available when they contact Dell to determine if their battery
is part of the recall.
Sold at: Dell sold these batteries with the notebook computers, as
part of a service replacement, and as individual units on its Web site
and catalogs from October 5, 2004 through October 13, 2005. The
computers with these batteries sold for between $900 and $2,650, and
individual batteries sold for between $99 and $179.
Manufactured in: Japan or China
Remedy: Customers should contact Dell to determine if their notebook
computer battery is part of this recall. If it is, consumers should
immediately stop using the battery as a power source for their
notebook computer. Dell will provide a free replacement battery.
Consumer Contact: For additional information, contact Dell toll-free
at (866) 342-0011 between 8 a.m. and 5 p.m. CT Monday through Friday,
go to the firm’s Web site at
www.dellbatteryprogram.com,
or write to: Dell Inc., Attn: Battery Program, 9701 Metric Blvd.,
Suite 200 Austin, Texas 78758.
Firm’s Media Contact: Tom Kehoe and Venancio Figueroa III, (512)
725-0281 and (512) 723-1726,
tom_kehoe@dell.com and
venancio_figueroa@dell.com
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Rob Rice is a computer specialist working
in Anchorage, Alaska. Rob can be contacted at articles@isp.com
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