Ram & Reason: 2005 Computer Equipment Recalls
     By Rob Rice    January 2006


As in previous years, notebook batteries were the most recalled items in 2005. Apple, Hewlett-Packard and Dell had battery recalls; Apple had a recall of batteries last year as well. The numbers of recalls were the same as last year. To find out more regarding these and previous recalls and to view pictures of the items, please visit The U.S. Consumer Product Safety Commission’s web site at http://www.cpsc.gov.  

CPSC, Philips PC Peripherals Announce Recall of Hewlett-Packard Company L2035 Flat Panel Monitors:

The following product safety recall was conducted voluntarily by the firm in cooperation with the CPSC. Consumers should stop using the product immediately unless otherwise instructed.

Name of Product: Hewlett-Packard (HP) L2035 Flat Panel Monitor

Units: About 15,000

Manufacturer: Philips PC Peripherals, of Colorado Springs, Colo.

Hazard: A ground clip inside the back plastic panel of these monitors can be incorrectly installed, posing a risk of electrical shock to consumers.

Incidents/Injuries: Philips has received one report of a consumer receiving an electrical shock from one of these monitors. The consumer was not injured.

Description: The recall involves only the HP L2035 Flat Panel Monitor with serial numbers ranging from CNP352Y001 to CNP423Y1HS. The model number is displayed at the bottom, center of the monitor’s bezel, just above the control buttons. The recalled monitors were produced from December 2003 through June 2, 2004.

Sold by: HP’s Web site for business use and directly to business/corporate accounts. HP and its distributors also resold the monitors to HP’s Channel Partners. The recalled monitors were sold by HP from February, 2003 through October, 2004 at retail for about $900.

Manufactured In: China

Remedy: Consumers should unplug the monitor and either use a different computer to go to the recall Web site or contact the HP L2035 Recall Helpdesk for instructions on how to determine if their monitor is affected by this recall program. If affected, consumers will receive instructions for getting their monitor tested and repaired or replaced at no cost.

Consumer Contact: For more information, contact the recall Web site at www.l2035recall.com or the HP L2035 Recall Helpdesk at (800) 254-2280 between 8 a.m and 9 p.m. ET Monday to Friday and between 10 a.m. and 5 p.m. ET Saturday. Consumers also can write to Philips’ at North America Quality and Customer Care Manager, Philips PC Peripherals, Holly Sugar Boulevard, 2 North Cascade Ave, Suite 200, Colorado Springs, CO 80903.

CPSC, Apple Announce Recall of iBook and PowerBook Computer Batteries

 

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission announces the following recall in voluntary cooperation with the firm below. Consumers should stop using recalled products immediately unless otherwise instructed.

Name of Product: Rechargeable batteries for iBook G4 and PowerBook G4 computers.

Units: About 128,000 units (in the United States)

Computer Manufacturer: Apple Computer Inc., of Cupertino, Calif.

Battery Manufacturer: LG Chem Ltd., of South Korea

Hazard: An internal short can cause the battery cells to overheat, posing a fire hazard to consumers.

Incidents/Injuries: Apple has received six reports worldwide of batteries overheating, including two reports in the United States.

Description: The recalled lithium ion batteries are used with the following computers: 12-inch iBook G4, 12-inch PowerBook G4 and 15-inch PowerBook G4. The recalled batteries include those with model numbers A1061, A1078 and A1079 and serial numbers that begin with HQ441 through HQ507 or 3X446 through 3X510. Consumers should remove the battery from the computer to view the model and serial numbers labeled on the bottom of the unit. No other PowerBook or iBook batteries are involved in this recall.
 

Computer model name

 Battery model number

Battery serial number range

12-inch iBook G4

 A1061

HQ441 – HQ507

12-inch PowerBook G4

 A1079

3X446 – 3X510

15-inch PowerBook G4

 A1078

3X446 – 3X509


Sold At: National and regional resellers, catalogers, and Apple’s online and retail stores sold the computers with the batteries from October 2004 through May 2005 for $900 to $2300. The batteries also were sold separately for about $130.

Assembled in: Taiwan and China

Remedy: Consumers should stop using the recalled batteries immediately and contact Apple to arrange for a replacement battery, free of charge. After removing the recalled battery from their iBook or PowerBook, consumers should plug in the AC adapter to power the computer until a replacement battery arrives.

Consumer Contact: Contact Apple at (800) 275-2273 between 8 a.m. and 8 p.m. CT Monday through Sunday or log on to Apple’s web site at www.apple.com/support/batteryexchange  to check your battery’s serial number and apply for a replacement battery.

CPSC, Cables To Go Announce Recall of Power Adapters Sold with Go!Data Drive Enclosures

 

The following product safety recall was conducted voluntarily by the firm in cooperation with the CPSC. Customers should stop using the product immediately unless otherwise instructed.

Name of Product: AC power adapters sold with Go!Data 3.5-inch Hard Drive Enclosures

Units: About 3,100

Retailer: Cables To Go, of Dayton, Ohio

Hazard: A component inside the adapters can overheat, posing a risk of fire or electrical shock.

Incidents/Injuries: Cables To Go has received five reports of adapters overheating, including one report of the carpet beneath the adapter being damaged. No injuries have been reported.

Description: The recall involves AC power adapters sold with Go!Data 3.5-inch IDE external hard drive enclosures. The AC adapters were sold only with the drive enclosures. "PRiver" or “MoreTec” is written on the enclosures.

Sold at: The Cables to Go Web site, other Web retailers and computer and electronics stores nationwide from May 24, 2004 through February 21, 2005 for about $55.

Manufactured in: Taiwan

Remedy: Consumers should unplug the AC adapter from the electrical outlet and stop using the product immediately. Contact Cables To Go for information on receiving a free replacement unit.

Consumer Contact: For more information, call Cables To Go toll-free at (888) 297-7855 between 8:30 a.m. and 6:00 p.m. ET, Monday through Friday, or visit their Web site at www.cablestogo.com/recall.

CPSC, Hitachi Cable Manchester Inc. Announce Recall of 25- and 50-Pair Plenum Network Cables

 

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following product.

Name of Product: These network communication cables are used to connect computer and electronic equipment, typically in data centers. These are 25- and 50-pair, category 5 and 5e, CMP cables.

Units Sold: About 1.7 million feet.

Manufacturer: Hitachi Cable Manchester (HCM), Inc. of Manchester, N.H.

Hazard: The recalled cables do not meet the fire resistance standards for cable used in plenum applications. Plenum is the space typically used for air circulation in heating and air conditioning systems. If the cables were exposed to a fire source, smoke or fire could spread more quickly than permitted by the standard for this type of cable. This recall is only for certain CMP cables used in plenum (air duct) applications. CMP cables used in riser (non-plenum) applications are not included in this recall.

Incidents/Injuries: None reported.

Description: The recalled cables typically were installed in data centers and other commercial applications. The part numbers for the recalled cables are 39419-50 (25-pair, category 5e); 30171-100 (50-pair, category 5e); and 30105-50 (25-pair, category 5). Only HCM brand cables with the following lot numbers are affected by this recall: AE589 and A4309 through A5551. The part number and lot number are printed on the jacket of the cables.

Sold At: Authorized electrical or data communication distributors from about June 2003 through December 2004.

Manufactured in: Manchester, N.H.

Remedy: Cables installed in a plenum application will be removed and replaced. Users should contact HCM to coordinate this work among HCM, the property owner and an installer. Because these products were constructed in compliance with HCM’s new listing with UL for CMR (riser) cables, they may remain in place if they have already been installed in riser applications. HCM is directly notifying known purchasers about this recall. The 25-pair version of the recalled cable also was manufactured by HCM under a private label arrangement for Superior Essex Inc. Superior Essex has already contacted all affected customers who purchased this cable.

Contact: Contact HCM toll-free at (800) 772-0116, Ext. 229, between 8 a.m. and 5 p.m. ET Monday through Friday.

CPSC, Hewlett-Packard Company Announce Recall of Notebook Computer Batteries

 

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed.

Name of Product: HP and Compaq Notebook Computer Battery Packs

Units: About 135,000 battery packs worldwide, including about 85,000 in the U.S.

Importer: Hewlett-Packard Company, of Palo Alto, Calif.

Hazard: An internal short can cause the battery cells to overheat and melt or char the plastic case, posing a burn and fire hazard.

Incidents/Injuries: HP has received 16 reports of batteries overheating, including four in the U.S. No injuries have been reported. Four cases of minor property damage were reported, including one in the U.S.

Description: The recalled lithium ion rechargeable battery packs are used with various HP and Compaq notebook computers (see list below). The recalled battery packs are a subset of those manufactured March 2004 through September 2004, and will have a bar code label starting with GC, IA, L0 or L1.

Hewlett-Packard and Compaq Notebook Models that may contain a recalled battery pack

HP Pavilion HP Compaq Compaq Presario Compaq Evo
dx4000
dx5000
zd8100
ze4100
ze4100/xt1xx
4200
ze4200
ze4300
ze4400
ze4500
ze4600
ze4700
ze4800
ze5155
ze5200
ze5300
ze5400
ze5500
ze5600
zv5000
zv5200
zx5000
zx5200
nc6000
nc8000
nw8000
nx5000
nx9005
nx9008
nx9010
nx9100
nx9105
9000
9005
1100
2100
2500
R3000
R3200
V1000
X4000
X5000
X6100
n1010v
n1050v

Sold at: National and regional computer and electronics stores, online stores, hp.com and hpshopping.com from March 2004 through May 2005 for between $1,000 and $3,000. The battery packs also were sold separately for between $100 and $130.

Manufactured in: Battery packs manufactured in China and Taiwan.

Remedy: Consumers should stop using the recalled batteries immediately and contact HP to arrange for a free replacement battery by visiting the Battery Replacement program Web site or by calling HP. After removing the recalled battery for their notebook computer, consumers should plug in the AC adapter to power the notebook until a replacement battery arrives.

Consumer Contact: For additional information, visit the HP Battery Replacement program Web site at www.hp.com/support/BatteryReplacement  or contact HP at (888) 404-7398 between 7 a.m. and 7 p.m. CT Monday through Friday.

Media Contact: Mike Hockey at (281) 927-9379

CPSC, Dell Announce Recall of Notebook Computer Batteries

 

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed.

Name of Product: Dell Notebook Computer Batteries

Units: About 22,000 in the U.S.

Manufacturer/Distributor: Dell Inc., of Round Rock, Texas

Hazard: These batteries can overheat, which could pose a fire risk.

Incidents/Injuries: Dell has received three reports of batteries overheating. The incidents involved damage to a tabletop, a desktop, and minor damage to personal effects. No injuries have been reported.

Description: The recalled batteries were sold with the following Dell notebook computers: Latitude™ D410, D505, D510, D600, D610, D800, D810; Inspiron™ 510M, 600M, 6000, 8600, 9200, 9300, XPS Gen 2; and Dell Precision™ M20 and M70 mobile workstations. The batteries were also sold separately, including as secondary batteries and in response to service calls. The batteries insert into the battery bay located on the underside of the notebook. “Dell” and “Made in Japan” or “Made in China” are stamped on the batteries. The identification number for each battery appears on a white sticker. Customers should have this number available when they contact Dell to determine if their battery is part of the recall.

Sold at: Dell sold these batteries with the notebook computers, as part of a service replacement, and as individual units on its Web site and catalogs from October 5, 2004 through October 13, 2005. The computers with these batteries sold for between $900 and $2,650, and individual batteries sold for between $99 and $179.

Manufactured in: Japan or China

Remedy: Customers should contact Dell to determine if their notebook computer battery is part of this recall. If it is, consumers should immediately stop using the battery as a power source for their notebook computer. Dell will provide a free replacement battery.

Consumer Contact: For additional information, contact Dell toll-free at (866) 342-0011 between 8 a.m. and 5 p.m. CT Monday through Friday, go to the firm’s Web site at www.dellbatteryprogram.com,  or write to: Dell Inc., Attn: Battery Program, 9701 Metric Blvd., Suite 200 Austin, Texas 78758.

Firm’s Media Contact: Tom Kehoe and Venancio Figueroa III, (512) 725-0281 and (512) 723-1726, tom_kehoe@dell.com  and venancio_figueroa@dell.com

 

        Rob Rice is a computer specialist working in Anchorage, Alaska. Rob can be contacted at articles@isp.com